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Friday 16th of November 2018

Fire Restrictions

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911 Info

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Do not program 9-1-1 into your auto-dial telephone.

9-1-1 is an easy number to remember, when programmed on speed-dial devices, it is easy to misdial and connect to 9-1-1 during regular phone usage.  Also, please do not dial 9-1-1 to “test” your phone or the system without first contacting the Center at the non-emergency number.  This way, if the Center is extremely busy, you will not be taking time away from actual emergency calls.

Dial 9-1-1 only for an EMERGENCY.

Dial 9-1-1 for any police, fire, medical emergency, or any life-threatening situation.  You are also urged to use 9-1-1 to report crimes in progress, whether or not a life is threatened.  In this case, you will be connected to the appropriate law enforcement agency for your area.

Use non-emergency telephone numbers for NON-EMERGENCIES.

For questions please contact either the Fire District’s main office at 623-393-0105

If you dial 9-1-1 in error, don’t hang up.

Hanging up the phone after a misdialed 9-1-1 call causes quite a commotion!  Please stay on the telephone line and explain to the dispatcher that you misdialed.  9-1-1 hang-ups require a dispatcher to recontact you.  If this is not possible, it is then required for a police officer or deputy to be dispatched to your location to verify that you are OK.  This takes valuable resources away from genuine emergencies.

Most important information to give the dispatcher?

The first information you should relay to the 9-1-1 dispatcher is the location of your emergency and your phone number.  The second piece of information is the type of emergency (My Dad’s having chest pain, the neighbor’s house is on fire, etc)  As long as somebody knows WHERE the emergency is and HOW to recontact you- we can get help to you!

Do not call 9-1-1 and state only “I need help”.

Please stay on the phone so that we can ask you valuable questions.  A 9-1-1 call without a clear idea of the nature of the problem will receive police assistance.  If your problem is a fire or a medical situation, it will then take additional time to dispatch the right resources to your location.

Let the dispatcher ask you questions.

They have been trained to ask questions that will help prioritize the incident, locate it, and send the appropriate resources to you.  It will also help the dispatcher understand the nature of your incident, give you appropriate directions until resources arrive, and pass along important information to the responders coming to help you.  Please understand that answering the questions is not delaying a response to you; resources are normally en route before the dispatcher has finished asking you for all of the information.

If you are calling 9-1-1 from a cell phone, the dispatcher will not know your  location or your phone number.

You must be able to provide your location and the cell phone’s number.  Cellular calls are routed by which cell tower they contact first.  It is possible to be speaking with a dispatcher in a completely different town.  Please be ready to tell the dispatcher what town you are in, address or location, cross streets, Hwy or Freeway number and milepost, or other geographic points of interest.

Listen carefully to the dispatcher’s instructions.

They may include leaving a building with a suspected fire or unknown odor.  Other instructions may include life-saving information you can use on-scene to help the patient until paramedics arrive.

Don’t hang up until the dispatcher instructs you to.

Follow any instructions the dispatcher has given you, such as: turning on porch lights, securing pets, gathering medicines/prescriptions, or sending someone out to meet the paramedics.

What about 9-1-1 prank calls?

These are very dangerous phone calls.  Calling 9-1-1 as a joke takes valuable resources away from actual emergencies.

What if the 9-1-1 caller doesn't speak English?

Interpreters are available.  The caller must be patient and allow for a few moments while the interpreter is brought on the line.

What if the caller is Deaf or hearing/speech impaired?

The 9-1-1 Center is equipped to handle TDD/TTY telephone calls, which allow for text messaging back and forth as opposed to regular voice conversations.  In the event a person with hearing or speech impairment does not have access to the device, you can still dial 9-1-1 and not hang up.  As long as you are calling from a land-line phone (not a cellular phone) the location information will still reach the dispatcher and will prompt an “open line” response.

Remember- if you are ever uncertain if your situation is an emergency or not - always call 9-1-1.  It is better to be safe and let the dispatcher decide if you need emergency assistance.

 


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